Shipping & Delivery Policy

Identity Collar is proud to offer fast and reliable shipping options to our global customers. We understand that when you order from us, you’re not just purchasing products; you’re investing in the happiness and well-being of your furry companions. That’s why we prioritise efficient and timely delivery, ensuring your items arrive when you need them most.

With clear communication and transparent tracking, you can stay informed about your order every step of the way. We believe in building strong relationships with our customers, and that starts with delivering your orders promptly and reliably. Thank you for being part of the Identity Collar family. We’re excited to support you and your beloved pets!

SHIPPING & DELIVERY DETAILS:

 Shipping Carrier Standard Insured Express Shipping
Specialised Handling
& Processing Time		 0-1 business day
Delivery Time
(India, United States, United Kingdom,
Australia, New Zealand)		 4-7 business days
(Depends on the location)
Delivery Time
(Other Countries)		 12-18 business days
(Depends on the location)
Tracking Code Included
Cost FREE

Note: Our working days are Monday to Saturday, excluding public holidays. Standard delivery for packages to select cities worldwide, particularly in the United Arab Emirates, typically takes 14-28 days due to high transit times. Our collars are designed in India, with major production facilities located in the Asia-Pacific region. To enhance delivery efficiency, we have partnered with fulfilment centers in the United States, United Kingdom and Europe (based on stock availability), reducing standard delivery times to 2-5 business days. Additionally, some orders are fulfilled through our trusted global shipping carriers, including USPS, Australia Post, TNT, New Zealand Post, Royal Mail, YODEL, and EVRi, ensuring a swift shipping process.

If you have any other questions in regard to shipping and delivery details, feel free to connect our dedicated 24/7 customer support team at support@identitycollar.com.

Store Name: Identity Collar

Registered Business Address: 
Gizmo Labs
1/197, Convent Road
Udyogamandal
Kochi, Kerala 683501
India